FAQ
- Order Processing
Q: What is the status of my order?
A: Once you place an order, we will process it as quickly as possible. You will receive a confirmation email when your order is shipped, which contains tracking information. Usually, orders are shipped within 2 business days.
- Product Returns
Q: I received a damaged product, what should I do?
A: If the product you received is damaged during transportation, please contact our customer service team within 48 hours of receiving the product. Please provide photos of the damaged product so that we can process it. Eligible products can be returned or exchanged.
Q: How to apply for a return?
A: Please contact customer service via email within 14 days of receiving the product to apply for a return. Make sure the product is unused and in its original packaging. Our customer service team will provide you with detailed return instructions.
- Payment Methods
Q: What payment methods can I use?
A: We accept a variety of payment methods, including credit cards, debit cards, etc. At checkout, you can choose the most convenient payment method.
- Shipping and Delivery
Q: Where can I check the status of my order?
A: You can log in to your account and check your order status in “Order History”. After shipment, you will receive an email with a tracking link, which allows you to check the shipping status in real time.
Q: Is international shipping available?
A: We include domestic and international import and export shipping services. You can contact our customer service team for more information. - Product Information
Q: How can I ensure the color and style of the product I purchased?
A: We strive to provide accurate product photos and detailed descriptions. However, due to different display devices, the actual color may vary from the pictures on the website. If you have any questions, please feel free to contact our customer service for more information. - Customer Service
Q: If I have other questions, how can I contact customer service?
A: If you have any questions or need further assistance, please contact our customer service team via email: lexuskemp@lexuskempshop.com, or call our customer service phone: 9369358800. Our customer service team will serve you wholeheartedly.