- Refund Policy Overview
We are committed to providing our customers with high-quality tableware and excellent service. If you are not satisfied with the product you purchased, or find a problem after receiving the product, we will sincerely process your refund application. - Refund Conditions
Application Time: Customers must submit a refund application within 14 days of receiving the product. Applications outside this time frame may not be processed.
Product Condition: The product to be refunded must be unused and in its original packaging (including all accessories, labels and instructions). The product will not be eligible for a refund if it has been used or damaged. - Refund Process
Contact Customer Service: Please contact our customer service team by email or phone with your order number and the reason for the refund.
Email: lexuskemp@lexuskempshop.com
Customer Service Phone: 9369358800
Provide Information: We may ask you to provide photos of the product so that we can review your application.
Return Instructions: Once the application is approved, we will provide detailed return instructions, including the return address and relevant information required.
- Return Fees
For returns due to personal reasons (e.g. dislike, wrong purchase, etc.), the customer may need to bear the return shipping costs. If the refund is due to the wrong goods or damaged goods, the shipping costs will be borne by us. - Refund Processing
Refund Time: Once the returned goods are received and confirmed to meet the refund conditions, we will process the refund within 48 hours. The refund will be returned to your original payment method, and the specific time will vary depending on the bank processing. - Order Cancellation
Order Cancellation: You can apply to cancel the order at any time before the order is shipped. Please contact our customer service team as soon as possible. If the order has been processed or shipped, you must follow the refund process. - Contact Us
If you have any questions about the refund policy or process, please feel free to contact us at the following methods:
Email: lexuskemp@lexuskempshop.com
Customer Service Phone: 9369358800
We thank you for your understanding and support, and look forward to providing you with satisfactory service!